Terms of business
What we agree before the first slate comes off
In plain English
These are the terms Urban Roofing Services Ltd works on. They follow a job in the order it happens, from the survey to the last downpipe. A written quote applies them to your roof; where the quote says something different, the quote wins. Nothing here takes away the rights the law gives you.
1 Who these terms are for
Owners of houses, freeholders and managing agents of houses divided into flats, and landlords, in Wood Green and the districts round it. Where you are buying for your own home you are a consumer, and the consumer protections set out below apply to you in full.
2 The survey
You book a half-day on the survey page and can move or cancel it there up to the day before. Someone over 18 lets us in and the loft hatch can be reached; in a house of flats, the top flat agrees to the visit. We look from the street, the loft and, where weather and access allow, a roof ladder or a tower. Nobody climbs in strong wind, on ice or in a downpour; if the day rules that out, the rest of the look moves to another half-day. You receive the findings with photographs and a written scope.
3 The quote, in writing
Every job is quoted in writing before it starts: the parts of the roof, the materials, the access, the order of work, which permissions apply and who obtains each, when payment falls due, and how long the quote stays open. Nothing is payable that the written quote does not name. A contract is made when you accept the quote in writing; no work starts before that.
With the quote you also receive, on paper or by email, the information the Consumer Contracts Regulations 2013 require, including how to cancel and a cancellation form you may use.
4 Your 14 days to cancel
A contract made at your home, or at a distance by email, generally falls under the Consumer Contracts Regulations 2013, which let you cancel within 14 days of the day it is made without giving a reason. We give the same 14 days on every contract with a householder, wherever and however it is agreed. To cancel, tell us clearly in writing; the form is optional.
- Work does not start inside the 14 days unless you ask for that in writing. If you do and then cancel, you pay only for the share of the work done up to the time you told us, in proportion to the whole.
- Once work you asked to start early is finished, having been told it would end your right to cancel, that right ends with it.
- A visit you asked for to make an urgent repair has no cancellation period. Anything beyond that repair, done on the same visit, does.
5 Permissions
The survey says which permissions the job needs; the permissions checker shows the rules behind them. Where a building-control application is needed, we make it before work starts, because the company is not in a competent person scheme. Scaffold and skip licences for the pavement are applied for by us or by the scaffolding contractor. Planning permission, listed building consent and party wall notices are the owner’s to apply for or serve; we supply the descriptions and drawings the roof work needs. No part of the work that needs a permission starts before that permission is in place.
6 Access and scaffolding
You give access to the roof, the loft and the front or back of the house on the agreed days. The scaffold is put up and taken down by a scaffolding contractor, with edge protection along the eaves; where it has to stand on a neighbour’s land, their agreement comes first. Floors and furniture under the loft hatch are covered before anyone goes up. What stays on site overnight is listed in the quote, and the scaffold’s ladder is taken off or barred at the end of each day.
7 Once the roof is open
Opening a roof can show rot in a rafter, a wall plate that has gone soft or a valley board that has failed. Anything found that the scope does not cover is photographed and reported to you, with what it would take, before any work beyond the scope is done; extra work goes ahead only on your written agreement. Keeping water out never waits for that agreement: an opened roof is weathered over first.
8 Weather
Work stops in strong wind, ice and heavy rain, and in weather that would spoil mortar or a membrane. An open roof is covered at the end of every day and before any rain. Days lost to weather move the finish date, and we tell you the new one.
9 Materials and waste
The materials are the ones the quote names. Sound slates are kept for re-use; any substitute for a named material is used only with your written agreement. What comes off the roof and is not re-used is taken away by a registered waste carrier, with a waste transfer note for the job. Old fibre-cement roofing is treated as containing asbestos until a test shows otherwise: it is not cut or broken, and if it has to come off, how is set out separately before anyone touches it.
10 The standard of the work
Under the Consumer Rights Act 2015 the work is carried out with reasonable care and skill, within a reasonable time where no time is agreed, and what we tell you about it before you agree is part of the contract. If any of it falls short, you are entitled to have it put right at no cost to you, and where that cannot be done in a reasonable time or without significant inconvenience, to a reduction in what you pay. We work to BS 5534 for slating and tiling, BS 8000-6 for workmanship, BS 6229 for flat roofs and BS 6915 for leadwork.
11 Hand-over and payment
At the end you receive the stage photographs, a note of what was found and what was renewed, and the building-control completion where the job needed one. Gutters and outlets are run through with water before the scaffold comes down. Payment falls due as the written quote sets out, and you receive an invoice for every payment.
12 Responsibility for loss
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our responsibility for death or personal injury caused by negligence, or for anything else the law does not allow to be limited. For a householder, we are not responsible for business losses.
13 Complaints, information, law
If something is wrong, the complaints process says how it is handled and how fast. The privacy policy covers your information. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. The version in force on the day you accept a quote is the one that applies to that job. This version: 13 November 2026.