Contact us
Three ways to reach the roof
Start where your question starts
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Water is coming in
Book a survey half-day. The form asks what a first visit needs (where the water shows, when, the kind of roof, whether it is shared) and takes up to three photos. You get a reference at once and can move or cancel the half-day yourself.
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You have a question
Write to enquiries@urbanroofing.work. One address answers everything: surveys, quotes, work in progress, your information and complaints. Put the subject in the first line and the street and postcode district in the second.
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You are planning work
See first which permissions it needs: planning, listed building consent, building control, a party wall notice, a scaffold licence. The checker prints every rule with its source, and its answers can travel with a booking.
Hours and replies
- Working hours
- Monday to Friday, 8:30 to 17:00. Not on bank holidays in England.
- Survey half-days
- Mornings, arrival between 8:30 and 12:30; afternoons, arrival between 13:00 and 17:00; from the next working day up to three weeks ahead.
- A reply to a message
- Within two working days. A message about water coming in now is read first.
- A complaint
- Acknowledged within three working days; the steps after that are on the complaints process page.
- A request about your information
- Answered within one month, as UK data protection law requires; see the privacy policy.
One inbox, one address. A survey booking is passed to the company inbox the moment it is stored, and a message to enquiries@urbanroofing.work lands in the same place, so whichever way you start, the reply comes from that address. The site itself never emails you: a booking’s confirmation is its reference and the manage page.
What to put in a message
- The street and postcode district. The house number is not needed until a visit is arranged.
- The kind of roof. Slate or tiles, a flat roof at the back, a valley behind a parapet; “not sure” is a fine answer.
- Where the water shows, and when. Which room, how far from the front or the party wall, and whether it shows after every shower, only in heavy rain or with the wind from one side.
- Whether the roof is shared. Flats in the house, or a valley, stack or parapet shared with next door.
- Photos, if you have them. Taken from inside or from the street, never from the roof.
- Your survey reference, if you have booked one: it starts URS-.
- The word “Complaint” or “Data request” in the subject, when it is one of those, so it goes straight to the right steps.
The registered office
URBAN ROOFING SERVICES LTD
Flat 1 Holmeswood Court 135 High Road
LONDON, N22 6AY
United Kingdom
This is the company’s legal address, on the High Road in Wood Green, and the place for anything that has to be served on the company by post. It is not a showroom or a yard: work is arranged by email and the booking pages and carried out at the roof in question, so please write rather than visit.
- Company number
- 17431576, registered in England and Wales
- D-U-N-S
- 235119619
- Incorporated
- 1 September 2026
- Where we work
- N22, N8, N4, N15, N17, N10, N11 and N13: the patch, district by district